Electricity, Telecommunication Top Consumer Complaints In 2020 — FCCPC

The Federal Competition and Consumer Protection Commission
(FCCPC) says the commission received the highest consumer related
complaints from the electricity, banking and telecommunications
sectors in 2020.

The Executive Vice Chairman of FCCPC, Babatunde Irukera, told
the News Agency of Nigeria (NAN) in Abuja on Sunday that
telecommunication complaints were third on the chart followed by
aviation.

Mr Irukera who said the commission was handling so many
complaints, noted that the commission was considering expanding the
capacity of its complaint’s resolution team.

“Our complaints resolution team is still a very small team of
people and they are dealing with thousands of complaints,” he
said.

“We are looking at expanding capacity to have more hands
handling the complaints but the real game changer in handling
complaints better and faster is for companies to start doing
it.

“The person who has the least open complaint in our resolution
team has about 800 complaints across sectors and that is one
person. If you multiply it by 12 to 15 persons, you will imagine
the number of complaints,’’ he said.

On challenges being faced by the commission, the FCCPC boss
noted that although inadequate resources were the biggest
challenge, the commission would continue to prudently manage
available resources.

“Being able to expand to a point where we are able to operate
more efficiently, we will keep training, leveraging technology, the
more we leverage technology, the more efficiently we can do our
work.’’ (NAN)

The Federal Competition and Consumer Protection Commission
(FCCPC) says the commission received the highest consumer related
complaints from the electricity, banking and telecommunications
sectors in 2020.

The Executive Vice Chairman of FCCPC, Babatunde Irukera, told
the News Agency of Nigeria (NAN) in Abuja on Sunday that
telecommunication complaints were third on the chart followed by
aviation.

Mr Irukera who said the commission was handling so many
complaints, noted that the commission was considering expanding the
capacity of its complaint’s resolution team.

“Our complaints resolution team is still a very small team of
people and they are dealing with thousands of complaints,” he
said.

“We are looking at expanding capacity to have more hands
handling the complaints but the real game changer in handling
complaints better and faster is for companies to start doing
it.

“The person who has the least open complaint in our resolution
team has about 800 complaints across sectors and that is one
person. If you multiply it by 12 to 15 persons, you will imagine
the number of complaints,’’ he said.

On challenges being faced by the commission, the FCCPC boss
noted that although inadequate resources were the biggest
challenge, the commission would continue to prudently manage
available resources.

“Being able to expand to a point where we are able to operate
more efficiently, we will keep training, leveraging technology, the
more we leverage technology, the more efficiently we can do our
work.’’ (NAN)